It's an essential component of our Service Delivery Management strategy and the first step to customer satisfaction. Globocnik's Latin, Sister Praxedes Geometry and other similar classes Experience Bradford & Galt February 2015 - Present Amazon October 2014 - December 2014 MasterCard March 2014 - July 2014 TEKsystems 2012 - 2014 Wells Fargo Advisors May 2012 - November 2013 Thomson Reuters May 1996 - October 2011 IBM August 1993 - May 1996 Citigroup, Inc. Indus Customer Suite is the most comprehensive customer management system for utilities available today offering unparalleled flexibility and workflow capabilities. Louis Area Software Quality Assurance Engineer Computer Software Education University of Missouri-Saint Louis 2004 - 2010 Various relevant computer classes Quotron Computer Training, Marina Del Rey 1988 - 1988 Field Support, Q1000 hardware, networking and communications, etc Four Phase Computer School, Irving, Texas 1982 - 1984 UNIX, COBOL, Assembler, Data Base Access, Word Processing Computer Learning Center of Los Angeles 1980 - 1981 Programming in Assembler, RPG, COBOL, 4.0 University of the Pacific - McGeorge School of Law 1975 - 1975 One semester Drake University 1973 - 1975 Bachelor's Degree, Economics and Marketing University of California, Los Angeles 1971 - 1973 Economics Buckley HS, Sherman Oaks 1969 - 1971 High School, 4 years of Latin Machebeuf HS, Park Hill, Colorado 1967 - 1969 High School, Mr. Some of the world's largest organizations rely on Ventyx solutions to minimize risk, enhance operational and financial performance, and execute the right strategies for the future.Greater St. Ventyx solutions bridge the gap between information technologies (IT) and operational technologies (OT), enabling clients to make faster, better-informed decisions in both daily operations and long-term planning strategies. Ventyx, an ABB company, is a world-leading supplier of Industrial Enterprise Software for essential industries such as energy, mining and public infrastructure. The company provides a comprehensive range of advanced voice, data and Internet services to the residential, business, government, enterprise and wholesale markets. eircom has the most extensive fixed-line telecommunications network in Ireland in terms of both capacity and geographic reach. RoutePoint offers more features (8) to their users than Ventyx Service Suite (3). Additionally, FocalPoint provides extensive prepackaged content for work, asset and outage management, and leverages integration with Ventyx Service Suite to help communications providers optimize their response to service outages to ensure customers are restored as quickly as possible.Įircom is the principal provider of fixed-line and mobile telecommunications services in Ireland with approximately two million fixed and mobile customers. Ventyx Service Suite is more expensive to implement (TCO) than RoutePoint, RoutePoint is rated higher (82/100) than Ventyx Service Suite (80/100). 'In dynamic industries such as telecommunications, savvy companies like eircom understand they need to use all their data to keep a finger on the pulse of the business and ensure they meet customer expectations,' said Richard Jones, senior vice president sales, Europe and Middle East, Ventyx.įocalPoint is an advanced BI software suite that collects, analyzes and reports critical information to support strategic and operational decision-making. At the same time, it will extend the value of our existing Ventyx Service Suite investment.' ![]() ![]() 'Ventyx FocalPoint will provide us with visibility into more than 100 KPIs enterprisewide, and help power insights into all aspects of our organizational performance. 'eircom is committed to strengthening the management of its business through the utilization of key corporate metrics,' said Una Stafford, director of Fixed Access Operations for eircom. The company will also integrate FocalPoint with its current deployment of Ventyx Service Suite for mobile workforce management to help maximize service availability. Supporting a strategic initiative to improve performance management companywide, Ventyx FocalPoint will help eircom more closely monitor and measure its performance against critical business metrics and key performance indicators (KPIs).
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